2) Personality and Competency
3) Briefings and Brevity
Meetings can make or break an organization. What are you doing in your organization to ensure you are making it? The well read executive coach, Dr. Lee Thayer, once stated "The cost of communication in most organizations is the single largest cost of running that organization." How are you ensuring that you are not contributing to this cost? I'm sure that you measure this, right? Dr. Thayer also said that "What you don't measure won't be counted... If you don't count the cost of communication, you are missing the major source of hidden costs." The next time you call a meeting, aggregate the cost of all the meeting participants minute by minute... Every encounter is a meeting. So one should probably prepare for meetings before having one. If you are owning the meeting and the cost of the meeting, set the agenda and what you intend to accomplish. Am I effectively utilizing the resources in the meeting by asking their opinion, and not letting the Direct Extroverts of the room run the meeting? Before every unofficial encounter, ask yourself "what does my boss or subordinate need to know?" Am I providing the correct context and facts about the topic? Am I just giving my boss problems? Or am I giving them solutions to the problems? An effective line of communication means anticipating what the other is thinking and being prepared to answer those questions before they are even asked. Lastly, ensure that what you say is heard properly. How do you know that person actually understood what you are trying to say. Think of the questions you should ask to ensure that what they heard is what you wanted them to hear.